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TRAP recording but not playing

Installation is unity 4.0(4) integrated with CCM 4.01, Unified messaging with exchange 2000 and outlook 2000 clients on windows 2000. VMO version is 4.0(4)

Problem is with TRAP – When a message comes in to inbox, if you open it and click play, it rings phone, but when you answer phone line goes dead.

All settings are ciorrect in terms of extension, Unity server address, use phone to play and record.

If you open write a new voice message you can record ok.

Users can access VMs over the phone no problem.

No errors in DBWalker, event viewer. Message type is showing as voice on outlook.

Help much appreciated.

Rgds,

Mick

1 REPLY
Community Member

Re: TRAP recording but not playing

Hi Mick,

Does the progress bar on the MediaMaster control move when you hear silence?

Are you able to play the messages using the soundcard (PC speakers)?

In order to play messages over the phone from VMO, you have to be logged on the PC using the subscriber's Unity NT credentials. For example, if the subscriber's Unity credentails are username=unityuser, domain=unitydomain, you should log on using unityuser\unitydomain.

Also, if you could turn of micro traces for TrapConnector and send me the log file for AvCsMgr, I can take a look at it.

Harsha

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