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Trouble accessing voicemail and transferring calls - UC540

tahfarooq
Level 1
Level 1

Hi,

Using UC540. Currently facing two issues i) Unable to access voicemail ii) when transferring calls to voicemail, caller hears a few rings and then receives a busy tone. Issue is intermittent. UC is running IOS 15.0(1)XA3a and CUE 8.0.2.

Rgds,

4 Replies 4

paolo bevilacqua
Hall of Fame
Hall of Fame

You should update both IOS and CUE to latest version, then report again.

Hi

Is there any way to take debugs and resolve the issue rather than first upgrading the IOS and CUE or the whole software pack?

Rgds

lots of possibility here.

"a few ring and busy" sound like codec issue.

"intermittent" problems mostly are bugs or out of resoucres.

what happen if transferee call directly?

like other poster suggested you can try with later version

I understand latest doesn't mean bug free but worth to try it.

Thnx

Upgradation fixed the issue!

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