I recently applied the 4.0(1) upgrade to my system from 3.1 , I think I followed the procedure to the letter including the license file portion, it seemed to go okay. After the upgrade though, I am no longer able to do 'text to speech' (reading email via the
phone). It tells me I do have new email, but when it goes to read them it says "Sorry, this email can not be read now. Please try again later." My license file says that I am licensed for 5 Realspeak sessions, it also says I am not licensed for any TTS 3000 sessions. After the upgrade I was seeing these errors in the event log:
Event Type: Error
> >Event Source: CiscoUnity_TTS
> >Event Category: Init
> >Event ID: 1023
> >Date: 7/31/2003
> >Time: 8:14:44 PM
> >User: N/A
> >Computer: API-UNITY-1
> >The licensed Text to Speech provider is not installed on the system, so
> >TTS will be disabled. Verify that you are using the correct license file
> >and that you have installed the correct provider. To view license
> >settings, use the Cisco Unity Licensing snap-in, and to install providers,
> >run Cisco Unity Setup. Contact TAC if the problem persists. (HRESULT
What shows up for your "effective licenses" on the License Info Viewer applet in the tools depot? 4.0(x) does not support TTS 3000 any longer, it has to be real speak licenses - it could be that you're not properly licensed for real speak sessions which is the root of the problem.
License Info Viewer reports that there are 5 Licenses for Realspeak sessions. I'm not getting any error indication in the event log that there is a problem with licensing. Is there a way for me to confirm that Realspeak was installed properly?
I have the same issue. I upgraded from 3.3.3 to 4.0.1. I had TSS selected before the upgrade and made sure that it was selected during the upgrade process as well. I am getting the same error message that you mention.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.