Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Turn off MWI and display notification

Dear Colleagues,

We have been upgraded the CUCM to 9.1 and eliminated the Unity server. Today, one of my colleagues informed me, that his phone shows that he has a message and the MWI is active as well.

Is there a way to reset the his state?

Restart Avnotifier does not count :-)

Thanks,

Laszlo

  • Unified Communications Applications
Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Turn off MWI and display notification

Hi Laszlo,

Maybe the MWI-On/Off are still set up in CUCM...if so;

In  CUCM look up the MW-Off number (Feature>Voicemail>Message  Waiting>Directory Number>Message Waiting Indicator Off )

This  will be a Directory Number like perhaps 2600. Go to the phone, press  the Line button, dial 2600 and the MWI Lamp/Icon will turn off.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
2 REPLIES
Hall of Fame Super Red

Turn off MWI and display notification

Hi Laszlo,

Maybe the MWI-On/Off are still set up in CUCM...if so;

In  CUCM look up the MW-Off number (Feature>Voicemail>Message  Waiting>Directory Number>Message Waiting Indicator Off )

This  will be a Directory Number like perhaps 2600. Go to the phone, press  the Line button, dial 2600 and the MWI Lamp/Icon will turn off.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Turn off MWI and display notification

Thank you Rob, it worked.

175
Views
0
Helpful
2
Replies
This widget could not be displayed.