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Two CUE => forward issue

Hi,

I'm having a strange behaviour from my CUE on my distant site.I'm running CCM 4.1(3)SR and Unity 4.0.5 in my HQ and I have 1 SRST distant site with two CUE 2.3.4 .

In my HQ:

- phone A is forwarded to phone B and phone B has CFNA to voice mail. Phone C call phone A and if phone B doesn't answer phone C reach phone A mailbox .

In my SRST site with CUE:

- phone A is forwarded to phone B and phone B has CFNA to voice mail. Phone C call phone A and if phone B doesn't answer phone C reach phone B mailbox !!

STRANGE, can it be modify because with 2 CUE its working very weird.

If phone A has mailbox on CUE_1 and phone B on CUE_2:

-Phone A is forwarded to phone B and phone B has CFNA to voice mail. Phone C call phone A and if phone B doesn't answer phone C reach the voicemail system saying “no voicemail associated with this extension” !!

Is it normal, can it be modify ?

Thanks for your help

Rgds

Luc

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Two CUE => forward issue

Luc,

In the CUE GUI, go to Defaults > Voice Mail. You can change this behavior by changing Mailbox Selection to Original Called Party.

Hope this helps. If so, please rate the post.

Brandon

1 REPLY

Re: Two CUE => forward issue

Luc,

In the CUE GUI, go to Defaults > Voice Mail. You can change this behavior by changing Mailbox Selection to Original Called Party.

Hope this helps. If so, please rate the post.

Brandon

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