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New Member

UC 540 - CPU utilization issue

Hi everyone,

We are experiencing unussual problem with one of our phone system related to it's CPU.

Simply when you dial a number it seems to ring, but other side doesnt hear anything.

Topology is :      -     UC540 / SF 300 / an about 10 phones

                          -    also there is a VPN to remote location  where is 800 series router / 2x switch / 5 phones

 

Thanks in advance for any help/ suggestions.

 

(Error message) :

CPU is overloaded:

CPU utilization for five seconds: 100%/0%; one minute: 99%; five minutes: 99%

PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

153     5461588      589726       9261 97.75% 94.28% 95.58%   0 HTTP CORE

  67     2850496      601610       4738  0.63%  0.79%  0.81%   0 ILPM

  68      185048     3624394         51  0.47%  0.24%  0.24%   0 COLLECT STAT COU

165     1489576    18126260         82  0.47%  0.42%  0.40%   0 Skinny MOH Serve

127      694044     1908138        363  0.15%  0.14%  0.08%   0 Skinny Msg Serve

   1          48         110        436  0.00%  0.00%  0.00%   0 Chunk Manager

   2        2176       72946         29  0.00%  0.00%  0.00%   0 Load Meter

   3           0           1          0  0.00%  0.00%  0.00%   0 faxmsp

   4         100       23263          4  0.00%  0.00%  0.00%   0 EDDRI_MAIN

   5           0           1          0  0.00%  0.00%  0.00%   0 RO Notify Timers

   6      611248       61608       9921  0.00%  0.17%  0.17%   0 Check heaps

 

This is a history:

 

      11111111111111111111     11111111111111111111

      000000000000000000009999900000000000000000000999999999999999

      000000000000000000009999900000000000000000000999999999999999

  100 ************************************************************

   90 ************************************************************

   80 ************************************************************

   70 ************************************************************

   60 ************************************************************

   50 ************************************************************

   40 ************************************************************

   30 ************************************************************

   20 ************************************************************

  10 ************************************************************

     0....5....1....1....2....2....3....3....4....4....5....5....6

               0    5    0    5    0    5    0    5    0    5    0

               CPU% per second (last 60 seconds)

 

 

 

      111111111111111111111111111111111111111111111111111111111111

      000000000000000000000000000000000000000000000000000000000000

      000000000000000000000000000000000000000000000000000000000000

  100 ############################################################

   90 ############################################################

   80 ############################################################

   70 ############################################################

   60 ############################################################

   50 ############################################################

   40 ############################################################

   30 ############################################################

   20 ############################################################

   10 ############################################################

     0....5....1....1....2....2....3....3....4....4....5....5....6

               0    5    0    5    0    5    0    5    0    5    0

               CPU% per minute (last 60 minutes)

              * = maximum CPU%   # = average CPU%

 

 

 

      11

      004335532322223222222233433334342322322322232232223223222232224222322223

      009780285633332343333352663444947743633024273353348334434345340333743438

  100 #*

   90 #*

   80 #*

   70 #*

   60 #*

   50 #**  **                 *

   40 #******* *            * **   *** *  *      *  *   *           *   *    *

   30 #*********    *       ************  *  *   *  *   *  *    **  *   *    *

   20 #***********************************************************************

   10 ########################################################################

     0....5....1....1....2....2....3....3....4....4....5....5....6....6....7..

               0    5    0    5    0    5    0    5    0    5    0    5    0

                   CPU% per hour (last 72 hours)

                  * = maximum CPU%   # = average CPU%

 

Getting this error:

000375: Mar 26 09:06:23.710: %IVR-3-LOW_CPU_RESOURCE: IVR: System experiencing high cpu utilization (99/100).

     Call (callID=645) is rejected.

 

 

1 REPLY
New Member

Was there ever any response

Was there ever any response to this?   I had same trouble on ver 15.0.1.   Also have problem after upgrade to ver 151-4.M6.

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