Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UC 560 night-service problems

Dear all,

I have some problems involving night-service on an UC560. The unit is located in Germany.

The UC has a SIP-TRUNK to our ISP, with an allocated Direct Dial-In extension-block ( -10 till -29) and a primary number (-0)

Outgoing calls are routed to the SIP-Trunk via a CORlist, as the BRI-Ports of the unit are used by an associated company.

Two Phones are configured for night-service call-forwarding to external numbers (cellphones) and a separate dial-peer is used for this purpose:

dial-peer voice 1047 voip

corlist outgoing call-Business1

description **CCA*Germany*Mobile*Night*Service*

translation-profile outgoing PSTN_Outgoing_NightService

preference 2

destination-pattern 601[567].T

session protocol sipv2

session target sip-server

voice-class codec 1 

voice-class sip dtmf-relay force rtp-nte

dtmf-relay rtp-nte

ip qos dscp cs5 media

ip qos dscp cs4 signaling

no vad

The regular Dial-peers are identical, with the exception that the access-code in the destination pattern is "0" rather than 6.

I am now seeing two issues:

1) When forwarding a call, the outgoing number is randomly picked by the UC; usually they will originate from extensions outside of our number-block ( -76 for example)

2) When our managers try to answer such forwarded calls, the UC is unable to establish the call. The managers as well as the inbound caller just get a silenced line.

Is there any way to resolve this issue and make the UC bind the -0 extension for outbound call forwards?

Thank you very much!

Best regards and happy holidays!

- Colin

CreatePlease login to create content