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New Member

UC 8.6.1 - Cross Transfer does not work

Hi All,

I have a test environment with a CUCM 8.6.1 connected to two separat UC 8.6.1 systems. Both UC systems are interconnected using Networking.

For test purposes I have connected the CUCM to each UC via SIP Trunk as well as via SCCP. For both configuration the Cross Transfer does not at all. Please see below the error log output for both - SCCP and SIP . I have configured everything according to the guide.

Do you have any idea? Thank you.

phone --> SCCP-- > uc1 -- >uc2

uc2 error ---> failed to find a # digit (termination digit) in packet [Src/HandOff.cpp:930]

uc1 Port messaging output:

CallData, 1, CallerId=5000, CalledId=5554, RedirectingId=, Origin=16, Reason=1, CallGuid=D461E25A8A9C4A42BD7503CE54BB11DD, CallerName=VoiceMail, LastRedirectingId=, LastRedirectingReason=1, PortDisplayName=CUCM-8-6-001

Application, 1, 5000, AttemptSignIn

State, 1, 5000, State - AttemptSignIn.cde!Dummy

State, 1, 5000, Event is [NULL]

Application, 1, 5000, PHTransfer

State, 1, 5000, State - PHTransfer.cde!LoadInfo

State, 1, 5000, Event is [TrueEvent]

Application, 1, 5000, PHGreeting

State, 1, 5000, State - PHGreeting.cde!PlayGreeting

Display, 1, 5000, Call answered if needed

Display, 1, 5000, Playing greeting for Call Handler:  Opening Greeting

Display, 1, 5000, DTMF received [B]

Display, 1, 5000, Hand off request, received [B]

State, 1, 5000, Event is [NULL]

Application, 1, 5000, HandOffResponse

State, 1, 5000, State - HandOffResponse.cde!RespondToHandOffRequest

Display, 1, 5000, Hand off response, sent [D]

Display, 1, 5000, Packet received [1]

State, 1, 5000, Event is [TrueEvent]

State, 1, 5000, State - HandOffResponse.cde!IsUnityHandOff

State, 1, 5000, Event is [ConnectionHandOff]

State, 1, 5000, State - HandOffResponse.cde!ProcessPacket

State, 1, 5000, Event is [NULL]

State, 1, 5000, State - HandOffResponse.cde!LogFailureOnResponse

State, 1, 5000, Event is [NULL]

State, 1, 5000, State - HandOffResponse.cde!HandleFailureOnResponse

State, 1, 5000, Event is [NULL]

State, 1, 5000, State - HandOffResponse.cde!DoHangUp

State, 1, 5000, Event is [HangupEvent]

Display, 1, 5000, Idle

Conversation Manager Log-file

21:12:10.885 |16778,CUCM-8-6-001,B06274840A584CBDB85F0AAFC176F578,Arbiter,-1,Incoming Call [callerID='5000' callerName='VoiceMail' calledID='5554' redirectingID='' lastRedirectingID='' reason=1=Direct lastReason=1=Direct] port=CUCM-8-6-001 portsInUse=1 ansPortsFree=1 callGuid=B06274840A584CBDB85F0AAFC176F578

21:12:13.689 |16778,CUCM-8-6-001,B06274840A584CBDB85F0AAFC176F578,ConvSub,-1,ProcessPacket_OnEntry: Failed to find a # digit (termination digit) in packet [Src/HandOff.cpp:930]

21:12:13.689 |16778,CUCM-8-6-001,B06274840A584CBDB85F0AAFC176F578,ConvSub,-1,LogFailureOnResponse_OnEntry: Hand off response failed - NP_HANDOFF_PACKET=[1], NP_HANDOFF_LOGON_ID=[], NP_HANDOFF_KNOWN_DEVICE=[false], NP_HANDOFF_TRANSFER_CALLERID=[], NP_HANDOFF_TRANSFER_CALLEDID=[], NP_HANDOFF_UNITY=[false] [Src/HandOff.cpp:1437]

################################################

phone --> sip trunk --> uc2 --> uc1

Port messaging output:

State, 1, , State - HandOffResponse.cde!IsUnityHandOff

State, 1, , Event is [ConnectionHandOff]

State, 1, , State - HandOffResponse.cde!ProcessPacket

State, 1, , Event is [RouteToLogon]

State, 1, , State - HandOffResponse.cde!RouteToLogon

State, 1, , Event is [NULL]

Application, 1, , SubSignIn

Display, 1, , Subscriber Sign-In

State, 1, , State - SubSignIn.cde!AnswerPhone

State, 1, , Event is [TrueEvent]

State, 1, , State - SubSignIn.cde!AuthenticateUser

Application, 1, , -->SubAuthenticate

State, 1, , State - SubAuthenticate.cde!TryCounter

State, 1, , Event is [NULL]

State, 1, , State - SubAuthenticate.cde!GatherID

State, 1, , Event is [FalseEvent]

State, 1, , State - SubAuthenticate.cde!LoadSubscriberMinimalData

State, 1, , Event is [NULL]

State, 1, , State - SubAuthenticate.cde!GatherPIN

Application, 1, , -->SubAuthenticatePW

State, 1, , State - SubAuthenticatePW.cde!ValidatePwd

State, 1, , Event is [TimeoutEvent]

State, 1, , State -

State, 1, , Event is [HangupEvent]

Application, 1, , <--SubAuthenticatePW

State, 1, , Event is [HangupEvent]

Application, 1, , <--SubAuthenticate

State, 1, , Event is [HangupEvent]

Display, 1, , Idle

1 REPLY
New Member

UC 8.6.1 - Cross Transfer does not work

So guys, after upgrading to the latest UC version, the integration works as expected. It seemed to be a issue with vmware.

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