We put a UC500 in place for a customer, but we are having some issue's with same advanced things.
There current call flow is as the attached flowchart. When a call comes in it hits a longest-idle hunt group, which rings all four Sales people's phones. If they don't answer, it hits an AA which gives them the option to dial by extension, by name, or to go through the queue again (longer this time, different hunt group). If they don't answer that time, it goes to another AA which gives them to option to leave a message, or to go around the queue again. And it just loops after this point.
That all works fine and well. The problem we are having is in the forwarding. At around 5:30PM they like to forward to someones cell phone. We tried just putting all but one sales queue phone on DND, and do a CallForward All on the other.
That is where we hit a snag. It doesn't work. From what the customer tells me, it doesn't forward, but just keeps going through the normal call flow.
The Unity GUI tools are all well and good, but we can't figure out how to configure an advanced feature like this.
Another problem is this; in the morning only two people are here - and they are not in the sales queue. We tried creating another script in Unity using a different business hours schedule and had it go to a different hunt-group - but this doesn't work either.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...