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UC560 with BRI

hello all can any one help me?

i am very new to the uc500/560 and have one on our test bench as we will be selling these to our customers, i need to know a few things on the set up of the phone side

1, we have two isdn2e giveing 4 lines on there sits our mian line number 265588 but we have some DDI numbers and i have been able to get these number to go straight to the extention i want i am un able to get the dislay to show anything but the number? when someone dials 2656** this means they have called our support number and i would like that to display on the phone as support.

2, one of our customers has Sage CRM and dose provide CTI for most PABX and says most tapi compliant are compatable i need to know if this is one,i have att the sage file.

again thank you for any help !!!!

my email is although i am logged on as diffrent.

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