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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

!!!!! UCCX 7 script problem!!!!!!


There is an problem faced me, that when I perform debugging for my script there is a message appeared to me " Task:25000000007 AcceptStep: Trigger is not contactApplication".

and when i apply this script to application i called it Test and try to hear what i do, but i hear "sorry we have a critical problem call us again".

the script is attached

New Member

Re: !!!!! UCCX 7 script problem!!!!!!


Did you add a CSQ and ressource groupe, whith agent ont UCCX appadmin. In your script the CSQ name is empty ! That's may explain the issue.



New Member

Re: !!!!! UCCX 7 script problem!!!!!!

I still beginner in script editing, what is the values of the variables i must enter in CSQ

VIP Super Bronze

Re: !!!!! UCCX 7 script problem!!!!!!

You cannot play media or invoke steps that require an active contact (e.g. Accept) if you are doing an offline step-through debug within the CCX editor. For this you would need to perform a reactive debug instead.

Upload the script and assign it to an application.

Start a reactive debug on it.

Call a trigger for the application.

The script will appear in the editor and allow you to walk through it. The difference is that you now have a contact (yourself) in the script and can hear the output.

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