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UCCX 8.0 agents doens´t appear on HR reports

Hello guys!

First thanks for your help

I have a customer with HA UCCX cluster running version 8.0.2SU4,they report me that new agents doens´t appear on HR reports.

I check the configuration of new users and is ok. I erase/add users and have the same issue .

I check bug tool and i don´t find any bug with this behavior .

Somebody can help please?

Thanks.

Carlos

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