UCCX 8.5 CAD load not responding - windows 7 desktop

[mikekana]

Greetings

We have an issue with CAD running on a windows 7 pc.  After doing the log in,

CAD will start up and looks like it is accessing the UCCX server but then

freezes.  Task manager shows its not responding.  I tried this on two laptops

one of which is a base windows 7 install.  We tried on a third laptop (windows 7 again)

and the CAD screen does load up to a point but freezes also.  The debug files

show a RASCAL error.  This is the base UCCX 8.5.1 installation.  Any thoughts

on this one?

u

Thanks

Mike Kana

[Maxim Denisov]

Hello.

In most cases running CAD configuration fixes problems with CAD.

Regards, Maxim

[Rob Huffman]

Hi Mike,

Check out this thread;

https://supportforums.cisco.com/message/3470458#3470458

Cheers!

Rob

[mikekana]

Hi - I ran the CAD configuration tool first to build the MSI's then loaded supervisor/agent.  We are running premium licenses.  I ran the CAD config tool again and also did a resync from the administrator application but no luck - launching CAD will get to the 'Connecting to the Cisco UCCX server' then stops responding.  Tried on two laptops but another person in our group had CAD on his Win 7 pc - he was able to get the CAD application to launch (display) but then thats where his CAD initialization stopped.  I looked in the agent log file and the only warning  I got was a couple of warnings where a registry key was being created and there was an access denied (software\calabrio\cad\agent\EEM) - this is just prior to service on port 59015 starting

[Rob Huffman]

Hi Mike,

Sorry about that buddy I only linked up that thread in reference to;

"This is the base UCCX 8.5.1 installation"

I thought you meant "Standard" edition.....my bad!

You might be better served posting this up over here;

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

Cheers!

Rob

[mikekana]

hi all - turns out the email service was having issues - we removed the email skill from an agent and CAD booted up - so addressing email but at least can get to the cad screen to test scripts.  Thanks for the responses!