UCCX 8.5 CAD load not responding - windows 7 desktop
Hi - I ran the CAD configuration tool first to build the MSI's then loaded supervisor/agent. We are running premium licenses. I ran the CAD config tool again and also did a resync from the administrator application but no luck - launching CAD will get to the 'Connecting to the Cisco UCCX server' then stops responding. Tried on two laptops but another person in our group had CAD on his Win 7 pc - he was able to get the CAD application to launch (display) but then thats where his CAD initialization stopped. I looked in the agent log file and the only warning I got was a couple of warnings where a registry key was being created and there was an access denied (software\calabrio\cad\agent\EEM) - this is just prior to service on port 59015 starting
Re: UCCX 8.5 CAD load not responding - windows 7 desktop
hi all - turns out the email service was having issues - we removed the email skill from an agent and CAD booted up - so addressing email but at least can get to the cad screen to test scripts. Thanks for the responses!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...