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UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

RMCM > Contact Services Queues

Automatic Work is Enabled

Wrapup Time is Enabled for 45s

RMCM > Resources

Automatic Available  is Enabled

Shouldn’t the Agent go to Ready state after the 45 second Work Wrap?  They are not. Instead they are Not Ready and have to manually go Ready. The desired behavior is Talking > Wrap 45s > Ready

Everything is Resource Skills based, no Resource Groups are in use.

UCCX 8.5.1(SU3)

Everyone's tags (4)
3 REPLIES

UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

So I just tested this on my Agent Desktop client and it's working correctly.  I'll have to see if maybe the Agents are having Ring No Answers?

Hall of Fame Super Silver

UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

Is "Enable Automatic State Change" in CAD worflow checked or unchecked?

Chris

UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls

I looked in both TeamAdmin and the 32-bit Desktop Work Flow Administrator and I can't tell that the customer has ever touched them.  Everything looks "default".

The only thing I've noticed is I'm using CIPC to test (works), while the customer is using 8961s (then have to manually go ready) for the first time.  Could it be something specific to the 8961s somehow?

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