UCCX 8.5 potential deadlock alert in syslog

[desikan.muralidharan]

Hi,

In UCCX 8.5(1) we recive some alerts in syslog saying

: UTC : %UC_RTMT-2-RTMT_ALERT: %[Name=SyslogSeverityMatchFound][Detail= At Wed Jan 04 14:29:34 EST 2012 on node nycuccx1, the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Jan 4 14:29:05 nycuccx1 local7 2 : 452: nycuccx1.32bjfund.com: Jan 04 2012 19:29:05.929 UTC : %UC_APP_MGR-2-DEADLOCK_DETECTED: %[info=step=com.cisco.wf.steps.ivr.OutputStep][UNKNOWN_PARAMTYPE:Task id=28000051893][thread=MIVR_ENG_TASKS-33-13-TASK:0x684eee2b5_32BJ/ 32BJ_UnionServices.aef][app=32BJ_UnionServices][AppID=Cisco Unified CCX Engine][ClusterID=][NodeID=nycuccx1]: Potential deadlock detected AppID : Cisco Syslog Agent ClusterID : NodeID : nycuccx1 TimeStamp : Wed Jan 04 14:29:05 EST 2012 SeverityMatch : Critical MatchedEvent : Jan 4 14:29:05 nycuccx1 local7 2 : 453: nycuccx1.32bjfund.com: Jan 04 2012 19:29:05.930 UTC : %UC_APP_MGR-2-DEADLOCK_DETECTED: %[info=step=com.cisco.wf.steps.ivr.OutputStep][UNKNOWN_PARAMTYPE:Task id=28000051923][thread=MIVR_ENG_TASKS-33-73-TASK:0x684eee2d3_32BJ/ 32BJ_UnionServices.aef][app=32BJ_UnionServices][AppID=Cisco Unified CCX Engine][ClusterID=][NodeID=nycuccx1]: Potential deadlock detected AppID : Cisco Syslog Agent ClusterID : NodeID : nycuccx1 TimeStamp : Wed Jan 04 14:29:07 EST 2012 SeverityMatch : Critical MatchedEvent : Jan 4 14:29:05 nycuccx1 local7 2 : 454: nycuccx1.32bjfund.com: Jan 04 2012 19:29:05.930 UTC : %UC_APP_MGR-2-DEADLOCK_DETECTED: %[info=step=com.cisco.wf.steps.ivr.OutputStep][UNKNOWN_PARAMTYPE:Task id=28000051927]

Can anyone please help me out

Thanks in advance

[Gajanan Pande]

The error you are seeing typically indicates a CTI issue. I would not be alarmed if you are seeing this error once in a while.

However if it is happening more frequently, I would recommend you do the following during a maintenance window:

Stop CTI Manager Service on all CUCM servers :

= Start CTI Manager Service on CUCM Publisher

= Start CTI Manager Service on all CUCM Subscriber(s)

= Perform a JTAPI re-synch and a Data synch in Appadmin in UCCX

(Subsystems, Cisco Unified CM Telephony, Cisco JTAPI Resynch / Data Synchronization).

Pls rate the post if it helps.

GP.

[desikan.muralidharan]

should it be done in the same order in which u have specified?

[Gajanan Pande]

Yes ofcourse, CTI on Pub should be restarted first, as Pub usually is the main CTI Service provider for UCCX.

Gp.

[desikan.muralidharan]

May i know why it is showing error in output step??

UTC : %UC_RTMT-2-RTMT_ALERT: %[Name=SyslogSeverityMatchFound][Detail= At Wed Jan 04 14:29:34 EST 2012 on node nycuccx1, the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Jan 4 14:29:05 nycuccx1 local7 2 : 452: nycuccx1.32bjfund.com: Jan 04 2012 19:29:05.929 UTC : %UC_APP_MGR-2-DEADLOCK_DETECTED: %[info=step=com.cisco.wf.steps.ivr.OutputStep][UNKNOWN_PARAMTYPE:Task id=28000051893][thread=MIVR_ENG_TASKS-33-13-TASK:0x684eee2b5_32BJ/ 32BJ_UnionServices.aef][app=32BJ_UnionServices][AppID=Cisco Unified CCX Engine][ClusterID=][NodeID=nycuccx1]: Potential deadlock detected AppID : Cisco Syslog Agent ClusterID : NodeID : nycuccx1 TimeStamp : Wed Jan 04 14:29:05 EST 2012 SeverityMatch : Critical MatchedEvent : Jan 4 14:29:05 nycuccx1 local7 2 : 453: nycuccx1.32bjfund.com: Jan 04 2012 19:29:05.930 UTC : %UC_APP_MGR-2-DEADLOCK_DETECTED: %[info=step=com.cisco.wf.steps.ivr.OutputStep][UNKNOWN_PARAMTYPE:Task id=28000051923][thread=MIVR_ENG_TASKS-33-73-TASK:0x684eee2d3_32BJ/ 32BJ_UnionServices.aef][app=32BJ_UnionServices][AppID=Cisco Unified CCX Engine][ClusterID=][NodeID=nycuccx1]: Potential deadlock detected AppID : Cisco Syslog Agent ClusterID : NodeID : nycuccx1 TimeStamp : Wed Jan 04 14:29:07 EST 2012 SeverityMatch : Critical MatchedEvent : Jan 4 14:29:05 nycuccx1 local7 2 : 454: nycuccx1.32bjfund.com: Jan 04 2012 19:29:05.930 UTC : %UC_APP_MGR-2-DEADLOCK_DETECTED: %[info=step=com.cisco.wf.steps.ivr.OutputStep][UNKNOWN_PARAMTYPE:Task id=28000051927]

Thanks in advance

[Gajanan Pande]

As mentioned earlier it's due CTI sync issue. That's why the procedure has a step to Perform a JTAPI re-synch and a Data synch in Appadmin in UCCX

GP.

[desikan.muralidharan]

It did not resolve the issue it still shows the same alert in RTMT whether it can be any script errors??

These were the steps we followed

we stopped the CTI manager Service in CUCM pub and then in CUCM Subs then we started them again(Publisher first)

Then we performed JTAPI Resynch and Data Synch

Please help me out

Thanks in Advance