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UCCX advise logged in resources

Hello,

After retrieving the logged in resources using the logged in resources statistic, how can this be reported to the supervisor if email is not an option (since it an Enhanced License) ? 

Perhaps a phone call with a prerecorded message ?

Otherwise an alarm, is there such an alarm available ?

Thanks in advance.

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UCCX advise logged in resources

Hi,

Please check the Chapter 3 Alerts in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx85rtmt.pdf

And see if you can achieve the above requirement.

Thanks,

Anand

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