I have a client that has the UCCX Supervisor on their desktop. They'd really like to print the "Agent Call Log" just like it's shown on the screen. Is there a way to do that? Historical Reports doesn't seem to have something that similar. Any ideas?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...