Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

UCCX Agent Call Log

I have a client that has the UCCX Supervisor on their desktop.  They'd really like to print the "Agent Call Log" just like it's shown on the screen.  Is there a way to do that?  Historical Reports doesn't seem to have something that similar.  Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: UCCX Agent Call Log

Hi

The 'Agent Detail' report in HRC will list all calls relating to the agent(s) you specify on the detail tab....

I'm not aware of a way to print things from CSD, but you can certainly do a PrtSc on your keybaord, then paste the screen grab into an Office document for printing...

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 REPLY
Super Bronze

Re: UCCX Agent Call Log

Hi

The 'Agent Detail' report in HRC will list all calls relating to the agent(s) you specify on the detail tab....

I'm not aware of a way to print things from CSD, but you can certainly do a PrtSc on your keybaord, then paste the screen grab into an Office document for printing...

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
634
Views
0
Helpful
1
Replies
CreatePlease to create content