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UCCX Agent in talking state

Hello

Installed applications: Cisco CUCM 7.1.3 and UCCX 7.0.1 R5

i have working  30 agents using the CAD, but i have an issue with two agents, sometimes they hold in talking state and they have to close the CAD an open it again to keep working.


I don´t think that the issue is of the entire platform maybe something installed in their computers.

Thanks for you help

Jose

1 ACCEPTED SOLUTION

Accepted Solutions

Re: UCCX Agent in talking state

Hello Jose,

That could be a known bug, plese check this out:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtb77537

HTH

Please rate this post if was helpful

Walter Solano

1 REPLY

Re: UCCX Agent in talking state

Hello Jose,

That could be a known bug, plese check this out:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtb77537

HTH

Please rate this post if was helpful

Walter Solano

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