Is it possible to access the database of the UCCX reports? If it is how can we access the database? are there any procedures? Reason for the access on the database is for the customization of reports generated on the UCCX Historical Reports.
Q. How to export Historical Data to your own Data Warehouse?
A. Use third-party database administration tools such as SQuirreL SQL Client or AGS Server Studio to export Unified CCX historical data to your own data warehouse. Use "uccxhruser" as the username to connect to db_cra database.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...