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Community Member

UCCX Historical reporting issue

Hello ,


I've assigned Reporting privelleges to some users UCCX version 7.0.



I installed ths Historical Reports plugin. When I launch Historical Reports and enter the username and password I get an error message:



Failed to login to database. Ask your administrator to check the database user id and password that is dynamically obtained from the Unified CCX server'


all the reporting users having reporting  capabilities .


please any one help me on this .


Thanks ,

Shaijal

1 ACCEPTED SOLUTION

Accepted Solutions

Re: UCCX Historical reporting issue

This happens when the authentication of the UCCX DataBase is changed from Windows only to SQL server and windows (mixed mode). So you have to go to C:\Program Files\Cisco UCCX Historical Reportsthe of machine where you have installed the HR plugin, open the hrcConfig.ini and change the "AUTH" parameter to 1

Gabriel.

3 REPLIES
Community Member

Re: UCCX Historical reporting issue

Attached screen shots of the error while login to Historical reporting  tool

Re: UCCX Historical reporting issue

This happens when the authentication of the UCCX DataBase is changed from Windows only to SQL server and windows (mixed mode). So you have to go to C:\Program Files\Cisco UCCX Historical Reportsthe of machine where you have installed the HR plugin, open the hrcConfig.ini and change the "AUTH" parameter to 1

Gabriel.

Community Member

Re: UCCX Historical reporting issue

Thanks alot Gabriel.

Now i am able to login Historical reports .

Regards ,

Shaijal

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