Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

UCCX license Usage

Hello all,

I would like to know the concept of the agent licensing system for UCCX. For instance,

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 300

Cisco Unified CCX Premium Seat(s): 190

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Quality Manager Seat(s): 190

Cisco Unified CCX Maximum Agents: 400

In the above sample license info, "Cisco Unified CCX Premium Seat(s): 190". As per my understanding, Everytime when an agent logins to UCCX (CAD/IPPA/BIPPA), he/she will acquire a premium seat license from the UCCX server.

Now, I would like to know (Based on my understanding) Can only 190 agents can login to CAD concurrently and the 191st agent will not be able to login? If not, what is the concept of agent license?

Please share your thoughts and insights.

Thanks

Bala.

1 REPLY
Hall of Fame Super Silver

UCCX license Usage

Correct, 191st agent will receive an error.

HTH,

Chris

236
Views
0
Helpful
1
Replies