Just wondering if there is any work around available that would allow a 2 person queue setup in UCCX to forward or mobile connect over to a users cell phone.
For example, call comes into the queue and both agents are out in the field or have walked away. Calls will hold with music in the queue and ring the cell phone once to try to reach the agent. If after X number of minutes there is no answer (agent does not answer cell or is not back at their desk), the call will roll into a general voicemail box.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...