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UCCX "Calabrio Call Recording issue"

Hi Team,

Greetings,

I'm faced issue with "Calabrio Call Recording"  and need your support please, I tried to reach Calabrio support but they not reply to me till now.

My problem is that the recording interface from dashboard is not display once logged in to call recording system to check why  stop recording the agents calls,

 

The attached print screens for your reference.

 

Your assistance is appreciated 

 

 

 

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