UCCX-RTMT-ALERT- After Upgradation of UCCX from 8.0.2 to 8.5 SU2.

[ushimi307]

Hello

After upgradation of UCCX from 8.0.2 to 8.5 SU2 we are receiving below RTMT error which says critical. Any ideas ?

At XXX 02 08:37:27 EDT 2012 on node XXX-IPCC01, the following SyslogSeverityMatchFound events generated: 
SeverityMatch : Critical
XXX 02 2012 08:37:19.981 -0400: %CSA-2-EVENT_CLIM_DENY:
%[PID=14390][component=CiscoSecurityAgent] : The process '/opt/cisco/uccx/desktop/bin/slapd' (as user uccxuser(700) group
uccxservice(400)) attempted to establish a TCP connection with
<ip address> on port 3016 and exceeded the specified rate limit of 2000 connections in 1 minutes. The operation was denied. [rule 908] AppID :
Cisco Syslog Agent ClusterID : 
NodeID : XXX-IPCC0

Thanks

Payal

[anchoudh]

Hi Payal,

Did this happen while running the UCCX backup?

If yes, I see a defect CSCtn93085-

Symptom:

During a backup of UCCX, the LDAP Monitor Service is temporarily stopped.  This is normal behavior,
but a severity 2 alarm is being generated in the SysLog.  The alarm makes it appear that the service
stopped unexpectedly or crashed.


Workaround:

Ignore alarms regarding the LDAP Monitor Service that appear during the timeframe of a UCCX backup.

Thanks,
Anand

Please rate helpful posts!!

[keithknowles]

I was having a very similar issue with LDAP Monitor during a backup, thanks for posting the Bug ID.

[anchoudh]

Hi,

Good to know that .

Please dont forget to rate the helpful posts by clicking on the stars below the right answer.

Thanks,

Anand

[mtavarez]

I was just abut to open a TAC case. Thanks