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UCCX Script : Which step to be used ?

Hello,

I'm desinging a UCCX script ,

I would like to play back caller voice mail message to the caller for review , I appreciate if  you could  advise me which step to be used in the situation?

Thank you in advance for any help you can provide.

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

UCCX Script : Which step to be used ?

There is a contact center section of the forum, you should try posting this question there.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
4 REPLIES

UCCX Script : Which step to be used ?

If there is no answer for this , Please let me know some one that  there is no step in the UCCX Script Editor to accomplish this.

Thank you in advance

Cisco Employee

UCCX Script : Which step to be used ?

There is a contact center section of the forum, you should try posting this question there.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

UCCX Script : Which step to be used ?

Thanks Javalenc,

I thaught I was posted this in the Contact Center Support Community, but you made me to know this , thank you so much ...

New Member

UCCX Script : Which step to be used ?

Dears,,

can any one tell me how can call wil transfer after reached Direct number. i means if any call is coming from PSTN after that recording start  " press 1 for opreator or press 2 for Reception. " How can we configuer when caller press 1 or 2 call wil trnasfer to destination Ext ?

Please help me for this i will thankfull to u.

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