UCCX services not available while uccx subscriber failure
We have cluster setup of CUCM 9.1 and UCCX 9.0 , Exsi 5.1 host consists cucm pub and uccx sub and other server consists cucm sub and uccx pub. Some days back cucm pub and uccx sub server got hang.
Problem was resolved after hard reboot of the server. As per my knowledge, in a situation where UCCX PUB is up and running call center agents must be able to login to their agent desktop software. But in my case agents were unable to login to their agent desktop software.
I would be grateful if someone help me to understand whether the problem occur due to UCCX service or CUCM service. Additionally I want to know whether VM distribution meets the best practice as well.
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