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uccx supervisor agent team sumamry not refreshing

hello,

 

i am ahving uccx with deskop agents and supervisor..

when i login to supervisor it showing agents- team summary...

with these details:

agent name..

calls presented

call handled

these data is not refreshing as i try to restart uccx and also close and re open supervisor..

current showing agent with calls placed 78 and handled 67..

but when i chekc in cuic..it is showing maximum 67 calls for that agent from last week...

why is not updating daily...?

 

how can i fix this problem?

 

Warm Regard's =========== Amit
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New Member

see supervisor view.. for

see supervisor view.. for agents-Team summary

Warm Regard's =========== Amit
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