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New Member

UCCX transfer question

Hello All,

When our UCCX agents go to transfer a call and hit the transfer button in the CAD the call does not go on hold and the callers can hear the agents tapping or clicking through their desktop app to transfer the call. Is there a setting that can by default put the caller on hold immediately. I do not see one in UCCX and assumed that it follows the same logic as through CUCM, but when a standard (non-UCCX)call is transferred from any IP phone the caller immediately hears the hold music once the transfer button is hit.

Thanks!

2 REPLIES
New Member

UCCX transfer question

Did you ever resolve this issue? I am experiencing the same thing.

If the agent clicks "transfer" from the desktop they can still hear the caller and the caller can hear them.

If the agent clicks "transfer" on the phone the caller gets the on-hold music.

Has anyone else come across this?

UCCX transfer question

Hello,

This is not a problem, this is normal .

Amer

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