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UCM passes External number mask when login on to UC

UCM 6.0.1.2114-1 and UC 2.0.1.2118-361

Out of the 350 users I have a handful users when they press the vm msg button on the phone UCM passes the external number mask which goes to the main menu instead prompting for the user password. If I remove the external mask, then it works fine. If I create my DID as an alt. extension no different, I also created my cell phone as an alt ext and logged me in prompting for a password. Same config for all the users but for some reason UC looks at external mask instead at the ext. UC is standalone. Anyone any clue. I can see the complete number in UC port monitor for the users with issue and the rest only the internal ext. shows thru. ???

2 REPLIES
Silver

Re: UCM passes External number mask when login on to UC

UCM: CCodeModfailed

This alarm occurs when the country code prefix could not be applied or removed.

New Member

Re: UCM passes External number mask when login on to UC

Fixed: I had external phone number mask check on the pilot number, what was strange is it worked for some and not for others.

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