Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCS Operator Call Handler

I am using UCS 1.2 in a multi-site deployment. Each site has it's own local operator with a separate Call Handler for that.

If I call a user and press 0 during their message, I go to the appropriate Operator.

However, if I leave a message, press 1 to send/confirm message, I get a "general" greeting that states to dial an extension... If I dial 0 here, I get transfered based on the "Operator" call handler.

Is this expected? I don't think Unity works like this.

Also, is there a way to create different "sign-in" handlers to repoint 0 to the local operator?

--Jon

1 REPLY
New Member

Re: UCS Operator Call Handler

I've tracked this down the "Goodbye" handler... it asks for an extension prior to saying "Goodbye" and disonnecting you...

Can anyone think of any other good areas to check out?

Thanks,

--Jon

83
Views
0
Helpful
1
Replies