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Bronze

UM 4.2.1 Acct reset itself

UM 4.2.1 no failover -

User with ext 2576 had setup his Unity Acct via TUI and a couple of days later

he could not log in but tried the default password 12345 and was able to log in

again. No Unity admin had reset his password so we were wondering if there is a

way to find out if the systems create an issue or did someone who should not

have access reset his password.

1 REPLY
Bronze

Re: UM 4.2.1 Acct reset itself

Hi,

I have never, ever, heard of a Unity system spontaneously resetting a password. I don't think it's possible. I suspect somebody reset the user's password.

Open the Unity System Administrator, and go to that subscriber's Phone Password Setting's page, and see what the "Date of Last Change" field is set to. Then go to the Reports > System > Administrative Access Activity Report, and run the report for that day. The report is kind of hard to read, but you might be able to figure out who reset the password.

Nancy

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