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UM Unity 4.0.5 partner Exchange 2003

Users receive email messages with vmail attachments, when they are deleted they are deleted from their phones. Is it possible to only have vmails received on the IP phones.


Re: UM Unity 4.0.5 partner Exchange 2003

Hi Martyn -

With a unified messaging solution or voicemail only solution that uses Exchange as the information store, the voice messages do not stay on the Unity voice server. If Exchange is operational, the message is moved to the information store. Essentially, the subscriber's phone plays the voice message streamed from the Exchange server. Without the ViewMail client loaded on the workstation, the incoming voice message appears as an email with a wav attachment. If you want to separate voice messages from email using your current unified messaging deployment, you could create a "vm-xxxxxx" user account and import that into Unity for each user. Disable text-to-speech feature in the class of service for these users. You can optionally disable the Unity Assistant or Unity Inbox, so that even PC access is eliminated. The users only access voicemail from their phone, not Outlook. Cisco does offer Unity Connection, a voicemail only server which does not require AD or Exchange. Voice messages are housed on the voice server. I am not sure of its scalability for your user requirements, I think 1500 users, but would recommend you contact your Cisco account rep. Here is a link describing -


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Re: UM Unity 4.0.5 partner Exchange 2003

Hi Ginger

Thanks for your reply, in this instance it seems a unified system has been bought when a voicemail only is what the end users actually want.


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