Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

tka
New Member

unable to add IMAP access to Voice Messages in Unity Connection 7.0

Hi all,

WHen trying to add IMAP external service, I can't see the IMAP entry in the service TYPE combolist.

Is there any config to do to enable that or any specific licence to add ?

best regards,

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: unable to add IMAP access to Voice Messages in Unity Connect

definitely make sure you have the licensing, but also make sure that you have turned on imap in the class of service for the users you want to have it. I chased that problem and not even TAC could find it. They thought it was a licensing issue. I happened to fix it myself by going through every menu and line item and finding it.

Its in:

Class Of Service

(your users' COS)

Licensed Features

Allow Users to Access Voice Mail Using an IMAP Client

3 REPLIES
Cisco Employee

Re: unable to add IMAP access to Voice Messages in Unity Connect

AFAIK you need advanced licensing users to get IMAP and ASR, you can go to your licensing page to see details of licenses you have

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Re: unable to add IMAP access to Voice Messages in Unity Connect

Hi Ramzi,

Java is most correct here (+5 points my friend :)

You should see a line like this in your license file;

INCREMENT LicIMAPSubscribersMax cisco 7.0 permanent xxxx \

Where xxxx = the number of users licensed for IMAP access.

Hope this helps!

Rob

New Member

Re: unable to add IMAP access to Voice Messages in Unity Connect

definitely make sure you have the licensing, but also make sure that you have turned on imap in the class of service for the users you want to have it. I chased that problem and not even TAC could find it. They thought it was a licensing issue. I happened to fix it myself by going through every menu and line item and finding it.

Its in:

Class Of Service

(your users' COS)

Licensed Features

Allow Users to Access Voice Mail Using an IMAP Client

164
Views
19
Helpful
3
Replies
CreatePlease to create content