After upgrade Ip communicator to 126.96.36.199 I can not change network settings: device name and tftp server address. The fields are in gray color.I send a screenshot
Are you logged in or running CIPC 7.0.5 as an administrator and/or the same user that installed it?
I have the same problem. New laptop, logged in as myself (Domain Admin), installed the software, rebooted and after going through the audio tuning wizard it goes directly into the phone and can't finish connecting. Looking at the network properties it is all greyed out also.
We just installed this on a nother machine and it did the same thing. On the first one I ended up having to right-click on IPC and say run as Administrator then the settings were not greyed out. I made changes and closed then reopened IPC and it removed my settings and greyed everything out again. The only way I got it to stick was to export the settings from my laptop then modify the reg file and put in their MAC address then import it to the problem laptop, then it worked. I even tried going back to 7.0.4 and it did the same thing.
The information in the form helped me with my problem. I was login as the admin on a windows 7 machine. I uninstalled it and did a reinstall by right click to run as admin while it installed. After that I did not have that problem again. I can now just double click to open the app.
I solved the problem adding my user to administrator's group ( I have windows 7), after that I can
change successfully the network settings.
Good to know that worked but hopefully Cisco will fix it, adding our users to the administrators group is not an option :-).
These settings will require administrator access to change. I believe this change was made because of users inadvertently changing their settings. IPC is intended to be deployed by an administrator as would something like AV software.
I can understand this however if I start IPC as an administrator and it allows me to change the settings I would expect it to save those settings which it does not. I would also expect that if I log in as an administrator (Domain Admin in my case) that it would allow me to change and save my settings but it didn't do that either. I did not try to re-enable the local administrator which is disabled by default and try to log in with that. I would not expect to have to do that just to set this the first time, not when Win7 has better ways of running as administrator without having to enable any disabled accounts.
Yes, when you add a computer to the domain the Domain Admins AD group is automatically added to the local Administrators group.
Just had this same problem. I could chane my network adapter settings and tftp servers, but other network engineer could NOT.
The difference was the setup file. I used the CiscoIPCommunicatorSetup.exe (Application) installation and COULD change adapter and tftp.
Other network enginer used the CiscoIPCommunicatorSetup.msi (Windows Installer Package) and COULD NOT change adapter and tftp.
Hopefully checking your setup file will help ?!
Made no difference on Windows 7 using .msi or .exe
However, if you run in XP compatiblity mode you can access all of these settings without problem.
I have tried this on Windows 7 32 and 64bit and it works fine.
This worked for me. I was already part of the Administrators group, which I read above would fix it, but it was still grayed out for me. It wasn't until I changed the compatibility mode to operate on XP that I was finally able to change the TFTP.
Same issue. Installed with the .msi and could not change any network settings no matter what I tried. Uninstalled the application, then reinstalled using the .exe. No problems, everything seemed to work fine. Didn't have to mark it as XP compatible or run as administrator at all.
I noticed that the install seemed to do a lot more things in the background when I used the .exe installer.
I had the same problem with the options being unavailable.
Once I uninstalled and reinstalled the IPC using the .exe. Everything was visible again.
other solution to solve this is execute IP COmm software as a Administrator (I have tested it on Windows 7).
One small note: Selecting 'run as administrator' didn't appear to work for me at first. Turns out I wasn't closing the application all the way before trying to run it again as adminstator.
In the preferences pane I unchecked "close hides application", closed the app, then ran as administrator. viola.
thanks for the advice...turns out i have to terminate the program by opening my task manager and manually terminate the CIPC software, right after that i re run the software by right clicking and running as an administrator... and now i can change my settings again...thank you sir...
I had the same problem with IP Communicator 8.6 installed on Windows 7 32 bit.
Totally Close Ip communicator. Just go to the original program in menu start. Go to All Programs ==> Ip Communicator ==> right click ==> Run as administrator. Start CIPC. Now you are able tochange the TFTP and other netwotrk settings.
Runing it as administrator works perfectly, I guess that's the only easy option, so everytime you need to change the tftp server or something run th IP Communicator as administrator