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Community Member

Unable to change tftp address in IP Communicator 7.0.5

After upgrade Ip communicator to 7.0.5.0 I can not change network settings: device name and tftp server address. The fields are in gray color.I send a screenshotCaptura.PNG

33 REPLIES
Cisco Employee

Re: Unable to change tftp address in IP Communicator 7.0.5

Are you logged in or running CIPC 7.0.5 as an administrator and/or the same user that installed it?

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

I have the same problem.  New laptop, logged in as myself (Domain Admin), installed the software, rebooted and after going through the audio tuning wizard it goes directly into the phone and can't finish connecting.  Looking at the network properties it is all greyed out also.

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

We just installed this on a nother machine and it did the same thing.  On the first one I ended up having to right-click on IPC and say run as Administrator then the settings were not greyed out.  I made changes and closed then reopened IPC and it removed my settings and greyed everything out again.  The only way I got it to stick was to export the settings from my laptop then modify the reg file and put in their MAC address then import it to the problem laptop, then it worked.  I even tried going back to 7.0.4 and it did the same thing.

Community Member

Right click on ip

Right click on ip communicator icon and run as a  Administrator.

Community Member

The information in the form

The information in the form helped me with my problem. I was login as the admin on a windows 7 machine. I uninstalled it and did a reinstall by right click to run as admin while it installed. After that I did not have that problem again. I can now just double click to open the app.

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

I solved the problem adding my user to administrator's group ( I have windows 7), after that I can

change successfully the network settings.

Regards

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

Good to know that worked but hopefully Cisco will fix it, adding our users to the administrators group is not an option :-).

Cisco Employee

Re: Unable to change tftp address in IP Communicator 7.0.5

These settings will require administrator access to change.  I believe this change was made because of users inadvertently changing their settings.  IPC is intended to be deployed by an administrator as would something like AV software.

--Matt

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

I can understand this however if I start IPC as an administrator and it allows me to change the settings I would expect it to save those settings which it does not.  I would also expect that if I log in as an administrator (Domain Admin in my case) that it would allow me to change and save my settings but it didn't do that either.  I did not try to re-enable the local administrator which is disabled by default and try to log in with that.  I would not expect to have to do that just to set this the first time, not when Win7 has better ways of running as administrator without having to enable any disabled accounts.

Cisco Employee

Re: Unable to change tftp address in IP Communicator 7.0.5

Was the domain admin you logged in as set as a local admin on these PC's?

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

Yes, when you add a computer to the domain the Domain Admins AD group is automatically added to the local Administrators group.

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

So, no solution to this then?

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

Just had this same problem.  I could chane my network adapter settings and tftp servers, but other network engineer could NOT.

The difference was the setup file.  I used the CiscoIPCommunicatorSetup.exe (Application) installation and COULD change adapter and tftp.

Other network enginer used the CiscoIPCommunicatorSetup.msi (Windows Installer Package) and COULD NOT change adapter and tftp.

Hopefully checking your setup file will help ?!

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

Now that's interesting. Thanks, we'll give it a try.

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

Made no difference on Windows 7 using .msi or .exe

However, if you run in XP compatiblity mode you can access all of these settings without problem.

I have tried this on Windows 7 32 and 64bit and it works fine.

Community Member

Unable to change tftp address in IP Communicator 7.0.5

This worked for me. I was already part of the Administrators group, which I read above would fix it, but it was still grayed out for me. It wasn't until I changed the compatibility mode to operate on XP that I was finally able to change the TFTP.

Thanks!

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

Same issue.  Installed with the .msi and could not change any network settings no matter what I tried.  Uninstalled the application, then reinstalled using the .exe.  No problems, everything seemed to work fine.  Didn't have to mark it as XP compatible or run as administrator at all.

I noticed that the install seemed to do a lot more things in the background when I used the .exe installer.

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

Thank you.

Community Member

Re: Unable to change tftp address in IP Communicator 7.0.5

I had the same problem with the options being unavailable.

Once I uninstalled and reinstalled the IPC using the .exe.  Everything was visible again.

Re: Unable to change tftp address in IP Communicator 7.0.5

Hi,

other solution to solve this is execute IP COmm software as a Administrator (I have tested it on Windows 7).

Regards

Community Member

Unable to change tftp address in IP Communicator 7.0.5

One small note:  Selecting 'run as administrator' didn't appear to work for me at first.  Turns out I wasn't closing the application all the way before trying to run it again as adminstator. 

In the preferences pane I unchecked "close hides application", closed the app, then ran as administrator.  viola.

cheers

mark

Community Member

Unable to change tftp address in IP Communicator 7.0.5

This worked just fine. Thanks a lot!

Community Member

This worked just fine. Thanks

This worked just fine. Thanks for your info.

Community Member

Wow!! That worked. Thanks 

Wow!! That worked. Thanks 

Community Member

That worked for me as well!

That worked for me as well! Thank you!

Community Member

After trying several

After trying several troubleshooting steps, this worked for me!  

Great post, thank you!

Community Member

thanks for the advice...turns

thanks for the advice...turns out i have to terminate the program by opening my task manager and manually terminate the CIPC software, right after that i re run the software by right clicking and running as an administrator... and now i can change my settings again...thank you sir...

Community Member

Unable to change tftp address in IP Communicator 7.0.5

I had the same problem with IP Communicator 8.6 installed on Windows 7 32 bit.

Totally Close Ip communicator. Just go to the original program in menu start. Go to All Programs ==> Ip Communicator ==> right click ==> Run as administrator. Start CIPC. Now you are able tochange the TFTP and other netwotrk settings.

Community Member

Unable to change tftp address in IP Communicator 7.0.5

Runing it as administrator works perfectly, I guess that's the only easy option, so everytime you need to change the tftp server or something run th IP Communicator as administrator

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