Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Unable to complete IP Communicator Tuning Wizard

When the IP Communicator starts, it runs the Tuning Wizard which fails with the following message:

"Audio Tuning Wizard cannot configure 'Default Windows Audio Device' to record sound."

The IP Communicator does function, but there is a very bad echo on the originating caller's side. The PC in question is using the audio device on the mother board - RealTek High Definition Audio. The audio drivers are up-to-date.

Does anyone have a suggestion on how to resolve this issue?

Thanks!

3 REPLIES

Re: Unable to complete IP Communicator Tuning Wizard

Hi -

There is a bug open for this, we encountered similar problem - http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb02511&cco_product=Cisco+IP+Communicator&fset=&swver=&keyw=high%20definition&target=&train=

P.S. I attached the document we sent to TAC on this so you can compare if it matches your problem or not. I would also check with TAC on the bugid and see if they have a patch. The timeframe was September/October 2006.

Ginger

Re: Unable to complete IP Communicator Tuning Wizard

This is the attachment.

New Member

Re: Unable to complete IP Communicator Tuning Wizard

Yes, that is the same issue. Thanks for the info - I'll follow up on the bug to see if a patch has been released (not likely).

519
Views
3
Helpful
3
Replies
CreatePlease to create content