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New Member

Unable to complete IP Communicator Tuning Wizard

When the IP Communicator starts, it runs the Tuning Wizard which fails with the following message:

"Audio Tuning Wizard cannot configure 'Default Windows Audio Device' to record sound."

The IP Communicator does function, but there is a very bad echo on the originating caller's side. The PC in question is using the audio device on the mother board - RealTek High Definition Audio. The audio drivers are up-to-date.

Does anyone have a suggestion on how to resolve this issue?



Re: Unable to complete IP Communicator Tuning Wizard

Hi -

There is a bug open for this, we encountered similar problem -

P.S. I attached the document we sent to TAC on this so you can compare if it matches your problem or not. I would also check with TAC on the bugid and see if they have a patch. The timeframe was September/October 2006.


Re: Unable to complete IP Communicator Tuning Wizard

This is the attachment.

New Member

Re: Unable to complete IP Communicator Tuning Wizard

Yes, that is the same issue. Thanks for the info - I'll follow up on the bug to see if a patch has been released (not likely).

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