Unable to deactivate Trial License

[ruttersean]

I activated a trial IVR licence that I now wish to deactivate but cannot:

cue861# show license

Index 0 Feature: VMIVR-VM-MBX

        Period left: Life time

        License Type: Permanent

        License State: Active, In Use

        License Count: 20 /20

        License Priority: Medium

Index 1 Feature: VMIVR-PORT

        Period left: Life time

        License Type: Permanent

        License State: Active, Not in Use

        License Count: 2 / 0

        License Priority: Medium

Index 2 Feature: VMIVR-IVR-SESS

        Period left:  8 weeks  3 days

        License Type: Evaluation

        License State: Active, In Use

        License Count: 60 /2

        License Priority: Low

cue861# license clear VMIVR-IVR-SESS

% Error: No license entries with the feature name: VMIVR-IVR-SESS

cue861#

To me the feature name is VM-IVR-SESS but as show the licence clear <feature> command says that it is not a valid name.

Anybody have any ideas?

Thanks

[Rob Huffman]

Hi there,

Can you please try;

no license activate ivr sessions numeric string

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/Command/l_cmds.html#wp1025703

Cheers!

Rob

"Everything is broken" - Bob Dylan

[ruttersean]

Hello,

Thanks but I already tried that and get this:

cue861# no license activate ivr sessions 2

Invalid command.

cue861#

[ruttersean]

I suspect the no license activate command only applies to cue 7 and earlier versions pre the licence model change.

I am using 8.6.1

Thanks

[edwardmencke]

license modify priority "FEATURE" low will deactivate a license in CUE 8.6

Example:

license modify priority VMIVR-VM-MBX low would deactivage the voicemail mailbox eval license.

[Rob Huffman]

Hi Sean,

Should have been introduced in CUE 7.1, so I'm at a complete loss here (nothing new )

license activate ivr sessions

To activate the license for IVR sessions, use the license activate ivr sessions command in Cisco Unity Express EXEC mode. Using the no form of this command sets the usage to zero and disables the feature.

license activate ivr sessions numeric string

no license activate ivr sessions numeric string

Syntax Description

numeric string

Specifies the number of IVR sessions to be activated.The value must be a value that is less than or equal to the number of IVR sessions supported by this platform, and it must be a multiple of two.

Command Default

None.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Version	Modification
7.1	This command was introduced.

Usage Guidelines

This command enables you to activate the license for IVR sessions.

Examples

The following example shows how to activate the license for IVR sessions:

se-10-0-0-0# license activate ivr sessions 4

Have you thought about firing off an email to;

licensing@cisco.com

to see what advice they can give you on this topic?

Cheers!

Rob

"Everything is broken" - Bob Dylan

[ruttersean]

OK, well the activiation part worked for sure...that's how I got here :-)

I'm going to open a TAC case just as soon as my Smartnet vendor sorts out my contract mess up. The system is covered but TAC thinks not.

In the mean time an email to the above may help me.

Thanks

[ruttersean]

@rob.huffman just so you know:

You have reached the Cisco Global Licensing Operations Team. The Cisco Global Licensing Operations Team only provides and/or issues license keys.   For technical assistance, such as removing your temporary license, your request will need to be redirected to our Technical Assistance Center (TAC) where an engineer may better assist your request.

To open a TAC Service Request visit: http://tools.cisco.com/ServiceRequestTool/create/launch.do

To email TAC, forward your request to tac@cisco.com. Cisco Worldwide Contacts are found at:

Thank you for contacting Cisco.

Best regards,

Cisco Licensing Support

[Rob Huffman]

Hey Sean,

How is this NOT a licensing issue??? These guys continue to baffle me @ every step

Well at least can show them you tried if the license issue ever comes up through an audit.

If you're not using IVR it shouldn't be an issue in any case

Cheers!

Rob

"Everything is broken" - Bob Dylan

[ruttersean]

"It's a licensing issue Jim, but not as we know it" :-)

It's fair enough, they just hand out the keys and it's down to TAC when the engine breaks.

Any way, seems my support contract issue is resolved so hopefully TAC will help me deactivate the license soon.

Thanks

Sean

[ruttersean]

Just to add to the confusion, priority modification works fine and this references the 2feature name":

cue861# license modify priority VMIVR-IVR-SESS low

Feature: VMIVR-IVR-SESS

Index:  1       License type    : Evaluation

        Lock type       : Not Locked

        License Count   : 60

        License Priority: High

After the license priority is adjusted,

the license usage count may decrease.

Do you want to proceed? (yes/[no]): yes

Are you sure you want to modify priority? (yes/[no]): yes

License Note:

Application will evaluate this change upon next reload

cue861#

[ruttersean]

According to TAC:

license activate ivr sessions 0

Will turn the licence off.

[Rob Huffman]

Hi Sean,

Thanks for posting back with your results here +5. This kind gesture will likely help

someone else down the road

Cheers!

Rob

"Everything is broken" - Bob Dylan