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Unable to forward saved voicemails to other subscribers

Unity version is 3.1(5) with Exchange 2000.

Existing subscibers are unable to forward their saved voicemails to other, newer, unity subscribers. The newer unity subscribers are setup just like the working subscribers, with the same template and CoS. So Subscriber A listens to a voicemail, Presses 5 to forward, presses ## to forward to a known extn number, then hears error message: "The user recipient email address does not exist".

I have already confirmed those recipient subscribers are configured and present in AD, also confirmed they are present under exchange system manager.

Ive deleted and recreated those recipient subscribers again, but still cant forward voicemails to them.

Unity server name = UNITY-01

Companion Exchange Server = UNITY-01

Companion Exchange Server Type = Exchange 2000

Unity domain = IPTELEPHONY

Unity verstion = 3.1(5.0)

Cisco Unity TSP version = 6.0.2.0

Exchange version = Exchange 2000 build: 5762

SQL Version = Microsoft SQL Server 2000 - 8.00.474

Windows version = 5.0 Build 2195: Service Pack 4

Switch 0 = CISCO0002.INI

Switch 1 = - not installed -

Ports = 48

Default recording codec = 8K Mu-Law

TUI Languages loaded = ENG

GUI Languages loaded = ENG

TTS Default Engine = LnH

Total Subscribers = 1119

Total Call Handlers = 3

Total subscribers homed locally = 1119

1 REPLY

Re: Unable to forward saved voicemails to other subscribers

Hi -

Here is something to check. In AD Users and Computers, check the E-mail Addresses Tab for the new subscribers. Is there an SMTP address in there. If not, create one and click on the button "Set as Primary". You should also see this box checked "Automatically update email addresses based on recipient policy."

Ginger

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