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Community Member

Unable to leave messages internally - external OK

External messages to Unity all OK, External users can leave messages to users via directory handler and name lookup fine.

However, if we press the messages button on the ip phone internally, press 2, then spell the name, you then hear that users recorded name, speak message, press # to send. We get a system prompt that says "No valid address was given" Selecting by extension number gives the same error.

Any ideas?

Thanks,

gmb

4 REPLIES
Cisco Employee

Re: Unable to leave messages internally - external OK

Unity version?

Configuration (Exchange/Domino/AD)?

Any errors in the application event log show up?

Community Member

Re: Unable to leave messages internally - external OK

Sorry, not thinking.

4.0(3) Exchange2000.No unusual errors in application event log

Cisco Employee

Re: Unable to leave messages internally - external OK

Well, based on your description it sounds like you may be hitting this bug:

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed32773&Submit=Search

but there'd be errors in the application event log in that case. It also sounds like this bug:

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdy73808&Submit=Search

but that was fixed in earlier 4.0(x) lines.

Community Member

Re: Unable to leave messages internally - external OK

Many thanks Jeff,

Last nights reboot has fixed the problem. It may have been bug CSCed32773, however there were no application event log entries regarding the GAL.

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