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Bronze

Unable to leave voicemail

Got a strange but unusual issue. We have a few users who can be left voicemail no problem, but when they dial themsleves on their own phone and get the voicemail prompt the message plays but there is no beep to leave the message or if there is a beep they leave the message but it is not stored. There is no problem with dialing from another phone and getting voicemail just when they dial themselves. Using Unity 4.0(4) with Domino and have DUC 1.2.2 installed. Does not happen with every user and have checked the setting on the users it fails on against the good users?? Any ideas

Many Thanks

2 REPLIES

Re: Unable to leave voicemail

Hi -

What type of phone system integration do you have? Are there any differences in the phone configurations between the two sets of users? Also something I thought to do in the interim to leave voicemail. Have the users call into Unity from their phone, instead of dialing their extensions, and use the Unity conversation to send themselves a message.

Ginger

New Member

Re: Unable to leave voicemail

hi,

can you debug the port and seen during the time of call whether any port is being used.If the ports are being used , then it will give you the status of script which it is trying to read.

Can you update on this.

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