Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unable to Login in Extension Mobility

Hi,

Im implementing Extension mobility feature in our new office.. This is a stand alone office with CUCM 8.5.We want this feature for Hotdesking, so that anyone can sit at any cubicle and use the ip phones.

I have done the following setps. But when i tried logging to the Extension mobility service im getting the following error like "Login is Unavailable(11)"

1. Service Activation

2. Creating IP Phone Service and subscribe it to the Device

3. Configuring Service Parameters

4. Creating Device Profile and subscribe the service to it

5. Associating Device profle and device to an End user credential.

Can someone help how to resolve this

Everyone's tags (2)
14 REPLIES

Unable to Login in Extension Mobility

Do you have Extension mobility check box checked on the phone?

Please rate useful posts.
New Member

Unable to Login in Extension Mobility

Hi George,

Yes It has been enabled..when i press service button it is showing Extension Mobility and asking for credentials..But says "Login is unavailable(11)"

Unable to Login in Extension Mobility

Could you post the console logs from the phone when you try to use Extension mobility?

Please rate useful posts.
New Member

Unable to Login in Extension Mobility

Im using Soft phone in Wifi with VPN to connect my my NW..So can you help how to take console in this...

Unable to Login in Extension Mobility

Usually, i plug the ip of the phone (from callmanager) in a web browser and you will see Console logs on the leftside of the page that gets opened.

Please rate useful posts.
New Member

Unable to Login in Extension Mobility

Hi George,

Sorry for the late reply. Below are the Network Configuration and Debug display from the soft phone. If u need anything else let me know

Network Configuration

DHCP Server 

Host Name  SEP88AE1DB6C7ED

IP Address  10.5.67.117

TFTP Server 1  10.4.195.22

Default Router 1 

Default Router 2 

Default Router 3 

Default Router 4 

Default Router 5 

Unified CM 1  10.4.195.22 Active

Unified CM 2  10.4.195.21 Standby

Unified CM 3  10.4.205.17

Unified CM 4 

Unified CM 5 

Information URL 

http://10.4.195.21:8080/ccmcip/GetTelecasterHelpText.jsp

Directories URL 

http://10.4.195.21:8080/ccmcip/xmldirectory.jsp

Messages URL 

Services URL 

http://10.4.195.21:8080/ccmcip/getservicesmenu.jsp

Alternate TFTP  Yes

Idle URL 

Idle URL Time  0

Proxy Server URL 

Authentication URL 

http://10.4.195.21:8080/ccmcip/authenticate.jsp

TFTP Server 2  10.4.195.22

User Locale  English_United_States

Network Locale  United_States

Headset Enabled  Yes

User Locale Version  8.5.0.0(1)

Network Locale Version  8.5.0.0(1)

Auto Line Select Enabled  No

Debug Display

2:08:23p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

5:52:48p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

4:53:25p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

4:53:30p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

5:16:20p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

6:14:59p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

9:01:43p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:02:08p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

6:07:30a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

9:42:09a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:31:20a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:31:42a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:33:08a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:44:00a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

10:44:00a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:44:47a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:45:03a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:45:51a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

11:19:22a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

11:24:13a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

1:59:08p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

2:56:03p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

4:00:59p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

4:03:49p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

4:04:50p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

12:02:55a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:56:46a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

11:18:38a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

11:19:33a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

11:19:40a 23: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Reset-Restart

11:19:59a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

11:20:03a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

2:25:30p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

2:57:30p 23: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Reset-Restart

4:43:30p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

4:47:20p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP

10:20:19p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

8:26:39a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

10:54:28a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

2:08:23p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
5:52:48p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
4:53:25p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
4:53:30p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
5:16:20p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
6:14:59p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
9:01:43p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:02:08p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
6:07:30a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
9:42:09a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:31:20a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:31:42a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:33:08a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:44:00a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
10:44:00a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:44:47a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:45:03a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:45:51a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:22a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
11:24:13a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
1:59:08p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:56:03p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:00:59p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:03:49p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:04:50p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
12:02:55a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:56:46a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:18:38a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:33a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:40a 23: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Reset-Restart
11:19:59a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:20:03a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:25:30p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:57:30p 23: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Reset-Restart
4:43:30p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:47:20p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
10:20:19p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
8:26:39a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:54:28a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized

Silver

Unable to Login in Extension Mobility

Error code 11 is device does not exist.

Check your service URL

http://:8080/emapp/EMAppServlet?device=#DEVICENAME#

The #DEVICENAME# tells the phone to replace that string with its SEP... name. If you have made a typo the phone won't supply its name and you will get an error 11.

I can't think what else would give an incorrect phone name.

Graham

Super Bronze

Unable to Login in Extension Mobility

Hi

Are you sure you have the 'Extension Mobility' check box enabled...? This is seperate to teh service subscription, there's a checkbox about half way down the phone configuration page which turns it on or off.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Unable to Login in Extension Mobility

Hi All,

The Issue resolved. I deleted the service and added it again. Similarly, subscribed the service again in the Device profile and phone also. It worked... Now im able to login to the Service.

Thanks for all of your support.

New Member

Re: Unable to Login in Extension Mobility

I don't know if this was the cause of your problem but I recently ran into the same issue.  Users trying to login received the error message: Login is Unavailable (11).

The root cause was phones in the system configured with lowercase letters in the MAC address.  This was from an older version which had been upgraded to 9.1.  Once the MAC addresses were corrected with all uppercase letters, the issue was resolved.

TAC told me that version 9 is very particular about the MAC having all capital letters.  I was not able to replicate the issue by changing letters to lower case because the system would auto-correct them to uppercase.  So what we ended up doing to replicate it was to use BAT to import the phones with lowercase letters.  I've asked TAC to generate a Bug ID for this so that BAT can either auto-correct the letters to be uppercase or to reject the import and make the user fix it.

New Member

Unable to Login in Extension Mobility

This fixed my issue during an upgrade from 8.6(2a)SU2 to SU3. Did you get a Bug ID out of the TAC?

New Member

Unfortunately no, TAC never

Unfortunately no, TAC never did give me the Bug ID if one was generated.  I know they have to go back into the lab and replicate the issue so it can take a while to generate it.  Either the bug search toolkit is not very good or I am not very good at using it, but I haven't been able to fine a Bug ID related to the issue I ran into with the lowercase letters in the MAC.

New Member

Hi.. This resolved my issue

Hi.. This resolved my issue

New Member

I had the same issue of 

I had the same issue of "Login is Unavailable(11)".

I resolved by doing "Update Subscription" in the extension mobility service.

12798
Views
19
Helpful
14
Replies
CreatePlease to create content