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New Member

Unable to login the Presence User Options

Hi all,

I am a newbie of Presence Server 8.5,

(the end users are already existed in the "End User Informaiton" Presence Server page

and try to login the User application - Cisco Unified Presence User Options via the web GUI

however, after I entered the username and password,

it returns "HTTP Status 403 - Access to the requested resource has been denied"

How can i resolve it?

Thanks

Sam

Everyone's tags (1)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Super Bronze

Unable to login the Presence User Options

Hi

I would check that the user in question has :

CUP License capability in CCMAdmin

CCM Standard End Users membership in CCMAdmin

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Super Bronze

Re: Unable to login the Presence User Options

In fact, try restarting the UP Sync service on CUPS...

If you get a similar error afterwards it might be something like this : https://supportforums.cisco.com/thread/314498

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
4 REPLIES
Super Bronze

Unable to login the Presence User Options

Hi

I would check that the user in question has :

CUP License capability in CCMAdmin

CCM Standard End Users membership in CCMAdmin

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Unable to login the Presence User Options

I found that there is a missing role of CCM Standard End Users in CCM Admin

I have added the role, but still can't login ...

do I have to restart any service in Presence Server ? or it's auto sync between CCM and CUP ??

And I found that in CUCM Publisher Configuration,

The sync status is: Sync Completed, but currently failed to connect to the CUCM Database Monitor. Retrying ...

Does it relate to my problem?

Thanks

Super Bronze

Re: Unable to login the Presence User Options

Hi

Quite possibly - use RTMT connected to your CUCM cluster to verify the 'alerts' status - look for any 'critical service down' type alerts.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Super Bronze

Re: Unable to login the Presence User Options

In fact, try restarting the UP Sync service on CUPS...

If you get a similar error afterwards it might be something like this : https://supportforums.cisco.com/thread/314498

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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