When I try to access the voicemail box of a user then the message is played "The Message server is offline.You can play the voice message you have received during outage.After the outage you will be able to access all the messages" then I am able to listen to the vociemails left so far but these voicemails are not getting delivered in the mailbox of the user.
I am using
Cisco Unity 7.0 (Unified Messaging without failover)
Microsoft Exchange 2007
Please advise me how should I proceed to fix the problem.
There have been some issues where Unity falsely detects Exchange being offline.A change was made in and after 7.0.2ES21 to change how we determine if the store is on or offline. This came out of CSCsx59710.
The following has been recommended:
Upgrade to the latest ES.
Change the "Startup Type" of AvMMProxySvr from "Automatic" to "Manual".
Make sure that "HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\AvWM\1.00\Check Level" is set to 0xF0.
So I suggest checking these things.
The issue can also be related to permissions. You might either run permission wizard again or run the latest permission wizard in reporting mode to determine if it reports any permission related issues.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.