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Community Member

Unable to send Long Distance Xmedius Faxes with FAC

I have UCM 7.1 and implemented Xmedius Fax solution with it.  They currently have a Force Authorization Code on all Long Distance calls.  I am trying to send a fax with XMedius through Call Manager and it will not let the call through because it doesn't reconize the FAC.

XMedius suggested sending the fax as follows 15146331439,1,8,8.  I tried this will the same result.  If I take FAC or my Long Distance Route Pattern the fax goes right out.  

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Cisco Employee

Re: Unable to send Long Distance Xmedius Faxes with FAC

Interactions and Restrictions

The CMC and FAC features work with all Cisco Unified IP Phones and MGCP-controlled analog gateways.

The FAC and CMC tones can only be played on phones that are running SCCP, TAPI/JTAPI ports, and MGCP FXS ports.

H.323 analog gateways do not support FAC or CMC because these gateways cannot play tones.

You can try playing around with the , to add more delay and see if that makes the trick, but official support for FAC as explained above is only on IP Phones and MGCP GWs.



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Community Member

Re: Unable to send Long Distance Xmedius Faxes with FAC

Do you know if I set up my Gateway Connection from UCM to XMedius as MGCP would it work then?

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