I just installed unity 4.0(4) and I am using the default call handler. I am unable to using the AA and transfer by name even though the subscribers have gone through the self enrollment process. Any ideas?
Unity comes back and tells me the name does not exist and i should try different spelling, it can not find any match.
by far and away the most common problem here is the user did not record a voice name (which is not strictly required by the first time enrollement). The Name Lookup Handler will not find the user in the directory unless they have a recorded voice name it can use for confirmation before sending the caller on.
also make sure the users you are trying to find have "list in directory" turned on for their account.
Is there a place to check in Unity if a Subscriber recorded the spoken name? I have a problem with name lookup not working for most users and I am told the spoken name was recorded for a specific Subscriber I am using to test. "List in phone directory" is checked.
Subscriber Information Dump (which you'll find in the tools depot on your desktop) has the option of dumping out if the user has a recorded voice name or not and, if you like, the actual WAV files for those subscribers. It can also indicate if greetings for users are active and dump out the WAV for the standard and/or alternate greetings if recorded.
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