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New Member

Unable to Transfer to user phone in Opening Greeting

I'm trying to be able to dial a subscriber and have it ring there phone. I've verified that in Call Transfer - Transfer incoming calls to subscriber's phone - yes and there extension is selected with there number. Transfer type is Release to switch. Class of service is set for default transfer and has the * enabled.

I've verifed the VM ports have the right CSS to be able to reach phone.

Any other ideas.

2 REPLIES
Cisco Employee

Re: Unable to Transfer to user phone in Opening Greeting

Perhaps you could tell us what's happening when you do this? From the opening greeting if you dial a subscriber's extension (assuming they are setup as a subscriber with that extension in the Unity DB), what do you hear?

BTW, which version of Unity/CM are you working with here?

New Member

Re: Unable to Transfer to user phone in Opening Greeting

I found the issue, out of the 32 ports, 2 of them didn't have CSS set, it happened to be the ports that I was hitting when I was testing.

Thanks for the reponse.

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