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Undeliverable Messages are Being Played by Unity

I have a unity 4.04 installation with Exchange Off Box and Cisco Call Manager 4.0.

We are licensed for Text to Speech but in the Class of Service, Licensed Features, I have unchecked Text-To-Speech for e-mails for the Default Subscriber.

The subscriber in question is a member of this subscriber template.

Additionally I have disabled in Unity with the Advanced Option Tool the Read Receipts for both, Conversation and Unity Inbox. The unity server has been rebooted since I made those changes, about a year ago.

I have discovered that at least one subscriber when they send an E-mail message and it returns with an Undeliverable message, (Mistyped E-mail address, or down recipient e-mail server) Unity will play the message and she says: A receipt: your message to 1 or more recipients sent September 7th at 9:19am could not be delivered."

If I delete this message, Unity no longer plays the Undeliverable.

I am confused as to how to prevent this from happening.

It's not really a read receipt. It's an undelivered message.

Any suggestions?

1 REPLY
Cisco Employee

Re: Undeliverable Messages are Being Played by Unity

In Unity 4.0(5) and later there is an additional option in the AST that lets you exclude _all_ receipts which includes NDRs - this option is not available in 4.0(4), however.

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