Please find below a sample config for your reference in Understanding JTAPI and CTI.
Configuration on CCM
1. Create CTI port.
2. Creat the CTI Route Point
3. Configure the Voicemail Profile
. Create VM Pilot number xxxx
. Create voicemail profile and associate this to VM pilot number xxxx
4. Create JTAPI User, Grant CTI Permissions, and Associate Devices
. User Management > Application User > Add New (ex. user1)
. In the device information field, associate all CTI ports and CTI Route Point
. In the Permissions Information section,
. User Group: Standard CTI Enabled.
. Roles: Standard CTI Enabled.
5. Run CUE Express from the GUI page.
. Configure > CallManager
. Web User Name: is the User Name of CCMAdministrator and its password.
. JTAPI User: is "user1" created above.
Note:-Once done reboot CUE to get all CTI Port and CTI Route Point registered.
Note: If not registered, go to Tools > service activation, then look for "Cisco AXL Webservice".
6. User need to be create on the CUE.
. This user can be either directly create on the CUE or we can import the user from the CCM.
. On CCM we can create user where this user will be imported by CUE. To do so:
. User Mangerment > End User
. Fill in the gap and make sure that Device Associations will be IP phone that assocate to this mailbox.
Also Find below useful links which will help you in understanding the things better
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