Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unified Business Attendant Console Music on Hold

I have installed Cisco Unified Business Attendant version 2.0.1.14 with Cisco Unified Communications Manager 7.1.2 . All works fine , but I want play Greeting Message and music on Hold on incoming call that waiting on console queue . Is it possible? If Yes , How I can do it?

1 REPLY
VIP Super Bronze

Re: Unified Business Attendant Console Music on Hold

The greeting message would need to be performed by Unity or another application prior to arriving at CUxAC. This version of the code does not include the Voice Server component from Arc.

Music on hold is a setting within Arc configuration but Cisco did not provide that interface. I am not aware of a way to change this behavior but I would be happy to be corrected here if someone else knows otherwise.

Please remember to rate helpful responses and identify helpful or
216
Views
0
Helpful
1
Replies