Unified Communications Attendant console(CUAC): queue calls direct to users
I have Cisco Unified Attendant Console - Department Edition 18.104.22.168 in conjunction with CUCM 9.1.1.
the oparator asks if it is possible to queue a call direct to another user.
the operator aswers a call from the queue, sees that the phone she wants to forward the call to is engaged.
now she wants to queue this call directly to this phone, so when the call in progress is finished the user imediately can take the new call. (this would avoid to park the call and watch the other phone to transfer as soon as it is available.)
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This provides an easy to use form where you simply answer a few
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